Easychair Terms and
Conditions
Our Terms and Conditions are straightforward and
reasonable
The prices quoted include Value Added Tax ruling at the
date of order. The prices ruling at date of order would only be subject to
alteration if there were to be a subsequent change in the Value Added tax
rate.
Delivery is Free within mainland UK, there is a small
charge to Ireland and the Channel Islands
Once goods are in production we are committed to the
supplier to accept the order and we expect the same commitment from the
customer.
We strive to obtain goods as soon as possible unless
requested otherwise, Delivery guide times are given in good faith. We cannot
give absolute guarantees where we are dependent on other suppliers.
After delivery: Should there be any complaint we ask you
to notify us in writing by email within 2 days of
delivery.
Returns for
inspection
- Goods that are returned for inspection carry an
initial charge which must be paid before the collection is made.
- Collection charge: £25.00 for one parcel + £20.00 each
additional parcels plus £6.50 for insurance.
- Inspection Charge: £10.00
- If found to be of non-manufacturing fault you will
also be charged for the repair and re-delivery of the item
- An estimate of the repair will be e-mailed to you
before being carried out
- You have 2 working days in which to reply to our
repair quotation before the goods are returned to you un-repaired
- Once inspected if found to be of manufacturing defect
the item will be repaired/replaced free of charge and the initial charges will
be credited back to you
- We aim to collect - repair - replace and return goods
within 10 working days
- We do not provide a loan service
- Un-used goods returned for inspection will be held for
a maximum of 7 working days before either being returned or sold
Invoice
- It is your responsibility to keep your invoice and
your original order number safe
- You will need the invoice and order number if you wish
to claim on the warranty as this is your proof of purchase. .
Returns Policy:
- Once satisfactory delivery has been taken, you have
the right to cancel your order within 7 days of receipt of the goods, with the
exception of wooden products that have been ordered and made for
yourself. You may return any item purchased from Easychair.Uk Ltd for a
full refund within 7 days of delivery. Goods must be in their original
packaging, unused and must be returned with the receipt. We suggest you obtain
a proof of posting when returning any items so you may make a claim with your
carrier should the parcel go missing, we cannot accept responsibility for loss
or damage.
- We reserve the right to charge 25% re-stocking fee
along with the collection fee
- If you would like Easychair to arrange the collection
of any items we can arrange this for you with our contracted carrier and their
charges are as follows:
- £25.00 for one parcel + £20.00 each additional parcels
plus £6.50 for insurance.
- You may not order several items thinking you can
choose between them and then send the remainder back without charge.
Cancelling your order
- If you decide to cancel an order that has not
been dispatched you will receive a full refund less a £50.00
administration charge.
- If your order has been dispatched you will be
charged a return postage charge of £25.00 for one parcel + £20.00 each
additional parcels plus £6.50 for insurance plus a £35.00 administration
charge.